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Enterprise Support
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Enterprise Support

The Enterprise Support service applies to all services provided by Fundaments. Enterprise Support is available in two variants: Standard or Premium.

With Standard Support, the customer gains access to the Self Service Portal and the Support Desk. Major Incidents are resolved within a guaranteed timeframe. With the Premium Support service, Minor Incidents, RFCs, and RFIs are also handled within the agreed-upon timeframes. Commercial and administrative inquiries are forwarded directly to the relevant departments. As part of the Enterprise Support service, monitoring is set up for all (infrastructure) services, and we intervene actively 24/7 in the event of any disruptions.

Contents
Introduction
What to expect
Download white paper
Back to Expert Base

In this service description, we explain who we are, exactly what Enterprise Support entails, the credit-based system, and the SLA.

Download our service description and read all about Enterprise Support from Fundaments:

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